CONTENTS:- 1. Introduction 2. Hotel Organization and the Front Office Manger 3. Effective Interdepartmental Communications 4. Property Management Systems 5. System wide Reservations 6. Managing the Financial Matters 7. Quest Checkout 8. Preparation and Review of the Night Audit 9. Managing Hospitality 10. Training for Hospitality 11. Promoting IN-House Sales 12. Security 13. Executive Housekeeping
A history of the founders of the hotel industry provides an opportunity to reflect on our heritage. Learning about the founding giants such as Statler, Hilton, Marriott, Wilson, and Schultz, to name a few, allows a student of the industry to discover the interesting lineage of hoteliers. Studying the efforts of the innovators who carved out the modern hotel industry may help future professionals with their own career planning.