Business Process Outsourcing is a revolution in our country. It has taken our country to a completely different level in terms of employment generation, standard of living, foreign exchange reserves etc. and is still spreading its wings to cover other types of outsourcing such as knowledge process outsourcing, HR outsourcing, and health care outsourcing. KPO however has become a buzzword in the BPO world and according to some it is one step ahead of KPO. All this created a tremendous curiosity in coir minds. BPO is the revolution that has the capacity to take India to a completely different level in terms of employment generation, standard of living, foreign exchange reserves etc. It is a process of delegating business processes to another organization to operate and manage one or more business process. Despite the emergence of China and Philippines as competitors in the BPO space, India is well placed in terms of parameters like cost saving, competency, technical infrastructure, language and skill pool.
This Volume presents the challenges and opportunities in the areas of Business Process Outsourcing and Knowledge Process Outsourcing; Business Process Outsourcing (BPO), Finance and Accounting (F & A) BPO : Trends, Outsourcing and Global Trade and Commerce, The BPO Revolution-Myths and Realities, LPO As a New Dimension to BPO, Business Process Outsourcing-A Perspective, Problems and Future of Business Process Outsourcing, Knowledge Process Outsourcing, A Conceptual Review, Knowledge Process Outsourcing (KPO) - The Trade, Commerce and Industries in India - Can the boom sustain?, Knowledge Process Outsourcing. In the new economic and business experiment being launched in the trade, commerce and industries will have to tap the manifold opportunities presenting themselves to us in the world market be it in Asia-pacific, East European countries or North American markets, etc. To catch up with countries like Taiwan, Korea and now China, India will have to seriously re-think its stance towards the Business Processing Outsourcing and Knowledge Process Outsourcing and Emerging Issues in International Scenario.