CONTENTS:- Quality: Definition and meaning; Small Firms and Quality management; Theories of Quality Management in Small Firms; Barriers in Quality Management; Quality Imperative; Quality Management Systems; Significant Aspects of Quality Management; Managers Strategies for Quality Management; Total Quality Management Through Systems Intervention; Skills-Based Quality Management; Business Process Re-engineering; Implementation of Quality Programmes; Production Innovation and Performance in Manufacturing; Managing Innovative Technologies; Strategic Total Quality Management; Quality Assurance techniques and Expert Systems; Quality Procedure for GDSS Application; Future of Quality Management.
DESCRIPTION
Total Quality management is a management strategy aimed at embedding awareness of quality in all organizational processes. TQM has been widely used in manufacturing, education, government and service industries as well as NASA space and science programs. This book will be of interest to people in industry, government and academic; including management consultants, quality engineers, reference librarians and information brokers. The handbook can serve as a desk reference for any organizations either implementing or actively involved in a quality management program. Additionally, an overview of the ISO 9000 registration process has been included. Students in academic courses included. Students in academic courses with a quality management component will also find much useful information.
