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Tourism: Operations and Management / Roday, Sunetra; Biwal, Archana & Joshi, Vandana
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Tourism: Operations and Management
Roday, Sunetra; Biwal, Archana & Joshi, Vandana
 
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List Price : US$ 49.95
Our Price : US$ 39.96

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  Book ID : 44840
  ISBN-10 : 0-19-806001-7 / 0198060017
  ISBN-13 : 978-0-19-806001-7 / 9780198060017
  Place of Publication : Delhi
  Year of Publication : 2020
  Edition : (Reprint)
  Language : English
  x, 502p., Illus., Figs., Tables, App., Index, 24 cm. (First pub. in 2009)
   
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 CONTENTS
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CONTENTS:-
1. Introduction to Travel and Tourism
2. History of Travel and Tourism
3. Types of Tourism
4. Tourism Infrastructure
5. Tourist Transport
6. Tourism Organizations
7. The Travel Agent and the Tour Operator
8. Travel Formalities and Regulations
9. Airline Geography
10. Itinerary Planning
11. Tourism Product
12. Tourism Marketing
13. Customer Service Skills
14. Impacts of Tourism
15. Attraction Planning and Development
16. Emerging Trends in Tourism
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 DESCRIPTION
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Tourism Operations and Management explores core concepts of tourism and explains them through numerous examples, illustrations, tables, and photographs.

Beginning with an introduction to the travel and tourism industry, the book goes on to discuss various types of tourism, tourism infrastructure, telecommunications, tourist transport, and Indian and international tourism organizations. The book explains how to set up travel agencies and tour operations and their role in the tourism industry. Key topics, such as tourism product, tourism marketing, customer service skills, economic, environmental, sociocultural, and political impacts of tourism, and planning, managing, and developing a tourist attraction are discussed at length. The emerging trends in tourism, such as GDS, e-ticketing, and web marketing are also explored. Practical operational aspects as those related to travel regulations, airline geography, and itinerary planning are also discussed. With its practice-oriented approach, the book would also be useful to practitioners such as travel agents and tour operators, besides students.

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