CONTENTS:- 1. Introduction 2. Managing the Hotel Organisation 3. Personnel Management for Hotel Industry 4. Hotel Staff 5. Organising Procedure 6. Hotel Environment Management 7. Employee Recognition and Motivation 8. Organisation and Operation 9. Future Trends 10. Uniform Conditions 11. Safety Rules 12. Career in Catering Industry
Beginning with an introduction to the travel and tourism industry, the book goes on to discuss various types of tourism, tourism infrastructure, telecommunications, tourist transport, and Indian and international tourism organizations. The book explains how to set up travel agencies and tour operations and their, tourism role in the tourism industry. Key topics, such as tourism' product, tourism marketing, customer service skills, economic, environmental, sociocultural, and political impacts of tourism, and planning, managing , and developing a tourist attraction are discussed at length. The emerging trends in tourism, such as GDS, e-marketing, and web marketing are also explored.