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Front Office Operations / Pant, Anoop
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Front Office Operations
Pant, Anoop
 
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List Price : US$ 41.79
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  Book ID : 34320
  ISBN-10 : 81-7880-381-X / 817880381X
  ISBN-13 : 978-81-7880-381-4 / 9788178803814
  Place of Publication : Delhi
  Year of Publication : 2009
  Edition : (First Edition)
  Language : English
  viii, 338p., Illus., 23 cm.
   
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 CONTENTS
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CONTENTS:-
Preface
1. Introduction to Hotel Industry
2. International Corporate Hotels
3. Classification of Hotels
4. Organisational Setup of Front Office Department
5. Duties and Responsibilities of Different Front Office
6. Organization Structure
7. Market and Customer
8. Reservation
9. The Guest Cycle Front Office System
10. Importance of Communications
11. Basics of Security
12. Caring for Customers
13. Handling Complaints
14. For Guests, Hosts and Hostesses
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 DESCRIPTION
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This book on Front Office Operations is designed for all the students of hospitality and tourism management. It deals with the concepts of organisation, communication, ethics and policies within a hotel. The primary focus of the book is on the front office operations, including, housekeeping, reservations and night audit departments. The other departments discussed in the book provide the readers an understanding of how these departments relate to the front office and how the operate to enhance the guest experience.

The book portrays the nature and operation of hotels, as they exist today. The property management system has dramatically changed the hotel operations; therefore, extensive time has been devoted to covering this technology. Performance measurements and analysis of what makes a truly successful hotel are discussed in detail. Finally, the hotel management is and will always remain about the people; chapters are devoted to both the hotel guest and the hotel employees.

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