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Concept of Front Office Management / Chakravarti, B.K.
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Concept of Front Office Management
Chakravarti, B.K.
 
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  Book ID : 29508
  ISBN-10 : 81-7648-990-5 / 8176489905
  ISBN-13 : 978-81-7648-990-4 / 9788176489904
  Place of Publication : Delhi
  Year of Publication : 2012
  Edition : (Reprint)
  Language : English
  xii, 314p., Figs., Tables, Gloss., App., Index, 23 cm.
   
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 CONTENTS
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CONTENTS:-
1. Introduction of the Hotel Industry.
2. Organisation, Duties and Responsibilities of Front Office Department Staff.
3. Functions of Various Sections of Front Office Department in Hotels.
4. Reception Procedure.
5. Reservation Procedures.
6. Communication systems in Front Office Department.
7. Computerisation of Front Office Department Procedure.
8. Guest Services (Hospitality) Desk.
9. Knowledge of Culture and Etiquette for Hotel Reception Staff.
10. Glossary of terms Related to Front Office.

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 DESCRIPTION
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Reception Department of any hotel, small or big is the hub of hotel activities. This is the department which interacts with visitors, guests and hotel's own personnel almost round the clock practically without closing its functioning. Some times it is called the heart of the hotel. Reception Department generates work and keeps eye on the activities and specially located in front of the hotel close by with the lobby. It is thus, some times called as Hotel Front Office. Hotels which may not have Department's like housekeeping F & B. Recreation facilities, Personnel Department, Time office etc., but must have a "Reception Department". This Department some-times functions as the general offices of small hotels. It is not possible to have any hotel functioning Department. The reputation of the hotel also depends upon the services, guidance and help from right people of the Reception Department. The Traditional functioning of the Hotel Reception has undergone lot of change during recent times due to introduction of many International procedures and introduction of various gadgets particularly the computers and useful soft wares. All these resulted into time saving and accuracy in the cashiering jobs and in processing all needed information regarding guests and their requirements. The present volume is a result of planning for quite some time and attempts have been made to cover all top major concepts, involved in the functioning of Hotel Reception Department, so that people in the trade in particular have a handy volume for better understanding of the jobs and functioning for ultimate satisfactory functioning of their hotel business.
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