The major affect of total quality management in India has been the attitudinal change that it has brought about throughout the organization. Total quality management as an intervention in oganizational development tries to make the ordinary extraordinary and the focus all along is on people as they hold the key to managing change in the future of the organization.
Participatory management employee suggestion systems quality control circles network organizations etc, are some of the techniques the managers tries in his quest for quality control. Bringing to the fore the basic aspects, foundation methods, techniques and training for TQM at the outset the book deals with the use of TQM in work excellence commercial banks, PSUs, army statistical quality control inspection standards and standardization. The book has immense utility for students, teachers scholars managers and general readers. |
