The hospitality industry is vast and very diverse. Any time people travel, stay in a hotel, eat out, go to the movies, and engage in similar activities, they are patronizing establishments in the hospitality industry. The management of such establishments is very challenging, as managers need to be flexible enough to anticipate and meet a wide variety of needs. They must also handle tasks such as training employees, handling staff, setting standards, and so forth.
This book brings together the latest developments in globally hospitality operations with the contemporary management principles. It provides a truly international perspective on the hospitality industry and provides a fresh insight into hotel and hospitality management. The text develops a critical view of the management theory and the traditional theories, looking at how appropriate they are in hospitality and tourism and in a multicultural context. It will be an ideal book for university programmes and management training programmes within the hotel industry. It will help readers to develop the wide-ranging knowledge and analytical skills they need to succeed in today's burgeoning and dynamic industry.