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Hospitality Management / Khurana, A.D.
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Hospitality Management
Khurana, A.D.
 
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Price : US$ 38.66  
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  Book ID : 37460
  ISBN-10 : 81-7445-562-0 / 8174455620
  ISBN-13 : 978-81-7445-562-8 / 9788174455628
  Place of Publication : Delhi
  Year of Publication : 2010
  Edition : (First Edition)
  Langauage : English
  vi, 215p., 23 cm.
   
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 CONTENTS
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CONTENTS:-
1. Introduction
2. Hotel
3. Management
4. Customer Relationship Management
5. Hotel Manager
6. Catering
7. Apartment Hotel
8. Human Resources
9. Hospitality Industry
10. Business
11. Business Communication
12. Consumer Behaviour
13. Communication
14. Information Science
15. Records Management
16. Marketing
17. Employee Engagement
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 DESCRIPTION
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Hospitality is the relationship between a guest and a host, or the act or practice of" being hospitable, that is. the reception and entertainment of guests, visitors, or strangers, with liberality and goodwill. Hospitality frequently refers to the hospitality industry, which includes hotels, restaurants, casinos, catering, resorts, membership clubs, conventions, attractions, special events, and other services for travelers and tourists.

Hospitality is also known as the act of generously providing care and kindness to whoever is in need.

The word hospitality derives from the Latin hospes, which is formed from host is, which originally meant a 'stranger' and came to take on the meaning of the enemy or 'hostile stranger’ (cristal-hostilis) + pets (polis, poles, potentia) to have power. The meaning of "host" can be literally read as "lord of strangers." Furthermore, the word has tire means equilize/compensate.

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