CONTENTS:- 1. Housekeeping department: its organisation. 2. Rooms and floors: their procedures. 3. Practices and procedures for Linen and Uniform room. 4. Floor Linen room: its procedures. 5. Housekeeping desk. 6. Practices of housekeeping. 7. Hotel public area. 8. Housekeeping knowledge: another types. 9. Practical self Development (PSD) programme. 10. Computers in hotels. 11. Hotel industry: Indian perspective. 12. hospitality industry.
In a hotel the Housekeeping Department is liabale for the cleaniness, maintenance and aesthetic upkeep of the hotel. Just as the nomenclature denotes, the role of housekeeping is to keep a clean, comfortable and safe house. It is an extension of basic home-keeping multiplied into commercial proportions. Therefore, just as we enjoy keeping a 'sparkling' home for ourselves and guests who visit us at home, the housekeeping department takes pride in keeping the hotel clean and comfortable, so as to create a 'home away from home'.