Auxiliary services reflect the functioning of hospitals as they provide services to all the departments. It has been generally observed that hospital authorities do not attend to auxiliary services causing problems to patients and their relatives.
Auxiliary agencies also help the line agency in the performance of its duties. These are institutionalised services to the line agency. Besides, the auxiliary agency provides expert services in its area of operations economically.
The hospital authorities do not attend to auxiliary services thinking that these are not important. However, services like parking, registration, hospital security, dietary services, etc. are important and the image of the hospital depends upon their excellent performance. For example, security instead of guiding and serving the patients generally misbehave causing tensions in hospitals. Therefore, hospital authorities must plan and maintain auxiliary services in a decent way. There is a need to maintain auxiliary services efficiently so that patients are not harassed and approach the hospital with confidence.
This book on "Auxiliary Hospital Services" would make an important contribution to the knowledge and existing literature in this expanding field. Besides, this would help the academicians, national health officials, public health administrators, medical research workers and the policy-makers and planners in the proper understanding of health care delivery system and the role of auxiliary services.