spacer
Saujanya books, indian books, books from india, tibetan books, tibetan texts, tibetan pecha, tibetan pechas, book store, bookstore, book shop, bookshop, book india, buy books online, online book store, online bookstore, buy books, books online, india book store, book from india, book shop india, bookshop in India, book seller in India, indian book store, online bookshop, wholesale book sellers, discount books store, indian authors books, online book store india, discount book seller, all subjects books, books from india, book publisher in india, online discount books, indian book seller, india books, book shopping, book distributor in India, wholesale book distributor
leftBar
rightBar
leftBar
rightBar
leftBar
rightBar
leftBar
rightBar
leftBar
rightBar
leftBar
rightBar
leftBar
rightBar

Welcome to www.saujanyabooks.com

spacer
 view Items
Total Title : 0
spacer
Sign In | Recommend Site
spacer
spacer
spacer
boxsearch
spacer
   
spacer
   
spacer
  Advanced Search
spacer
spacer
spacer
spacer
 
cards
spacer
 
 
 Book Details
arrow
spacer
spacer
Indian Banking in Competitive Age: Need to Meet Customer Expectations / Uppal, R.K. & Chawla, Rosy
spacer
 
Indian Banking in Competitive Age: Need to Meet Customer Expectations
Uppal, R.K. & Chawla, Rosy
 
  add
List Price : US$ 49.28
Our Price : US$ 39.42

You Save 20% + FREE DELIVERY WORLDWIDE
 
  recommend
spacer
 PRODUCT DETAILS
spacer
spacer
  Book ID : 35455
  ISBN-10 : 81-7625-961-6 / 8176259616
  ISBN-13 : 978-81-7625-961-3 / 9788176259613
  Place of Publication : Delhi
  Year of Publication : 2009
  Edition : (First Edition)
  Language : English
  viii, 281p., Index, 23 cm.
   
spacer
 CONTENTS
spacer
spacer
spacer
 DESCRIPTION
spacer

Indian banking industry is the fastest growing industry in the world economy. Tt has witnessed significant changes during the last few decades. Many new processes, products and services offered by banks and other financial intermediaries are now IT-centered. Most of the initiatives regarding technology are aimed at providing better and more efficient customer service by offering multiple options to the customers. Because apart from new products, quality service to customers is a key to achieve competitive edge.

Growth in multiple delivery channels to customers such as internet based banking, mobile-banking and anywhere banking has benefited the customers and the banks alike. While customers have now a wide variety of options to choose from, banks have been able to reduce costs which have had a positive impact on the profitability and hence enhanced efficiency.

The present book addresses very vital issues like customer services in banks at crossroads, e-delivery channels based banking services, service quality in banks, customer services in partial IT banks, Indian banks in the global arena, transformation in Indian banks through e-delivery channels, future outlook of Indian banking industry & some other contemporary issues have also been discussed in this book.

All the research papers included in this book have been presented in national and international conferences and after thorough discussion and modification, many new ideas are included in this book. This book will be very useful for the banking industry, planners, policy makers, academicians, researchers and those who are interested in banking studies.

spacer
   
spacer
 
 
 

 

 

 
 
COPYRIGHT © 2001-2023, SAUJANYA BOOKS HOW TO ORDER I PAYMENTS I SITE MAP I FEEDBACK I CONTACT US
Sitemap RSS Feed Sitemap    SAUJANYA BOOKS : 165-E, Kamla Nagar, Delhi - 110007 (INDIA)