CONTENTS:- 1. Hospitality and Hospitality Management; 2. Multi-unit Management in the Hospitality Industry; 3. Quality Management in the Hospitality Industry; 4. Service Innovation and customer choices; 5. Business Development and Service Improvement; 6. Service Delivery in the Hospitality Industry; 7. Marketing in Travel Agency; 8. Organisational Trend Analysis; 9. Hospitality Operations: Strategy, Risk and Decentralisation; 10. Hotel Management in 21st Century; 11. Experience Rules: A Scenario for the Hospitality and Leisure Industry 2010 A.D; 12. Hotel Management Techniques for 21st Century; 13. Common Problems.
This book is a veritable mine of information consisting of well-researched readings on hospitality industry- management, theories and practices. The sources of information are – articles, reports, monograph, abstracts, journals, book and magazines.