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Hospitality Management: Theories and Practices / Ratti, Manish
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Hospitality Management: Theories and Practices
Ratti, Manish
 
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Price : US$ 37.22  
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 PRODUCT DETAILS
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  Book ID : 32205
  ISBN-10 : 81-7880-277-5 / 8178802775
  ISBN-13 : 978-81-7880-277-0 / 9788178802770
  Place of Publication : Delhi
  Year of Publication : 2008
  Edition : (First Edition)
  Langauage : English
  23 cm.
   
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 CONTENTS
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CONTENTS:- 1. Hospitality and Hospitality Management; 2. Multi-unit Management in the Hospitality Industry; 3. Quality Management in the Hospitality Industry; 4. Service Innovation and customer choices; 5. Business Development and Service Improvement; 6. Service Delivery in the Hospitality Industry; 7. Marketing in Travel Agency; 8. Organisational Trend Analysis; 9. Hospitality Operations: Strategy, Risk and Decentralisation; 10. Hotel Management in 21st Century; 11. Experience Rules: A Scenario for the Hospitality and Leisure Industry 2010 A.D; 12. Hotel Management Techniques for 21st Century; 13. Common Problems.
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 DESCRIPTION
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This book is a veritable mine of information consisting of well-researched readings on hospitality industry- management, theories and practices. The sources of information are – articles, reports, monograph, abstracts, journals, book and magazines.
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