CONTENTS:- Basic concept of total quality; Importance and components of TQM; Quality planning; Functional linkage of reliability; Quality management process; Functional linkage of quality system standards; Conceptual approach to source of quality; quality Costs and Taguchi loss function; Statistical process control; ISO-9000 standards and quality audits; Management of quality control process; Zero defects programmes; Motivation for quality development; Quality improvement teams and planning; Marketing aspects of T.Q. services; Quality audits; and Quality's function in testing.
DESCRIPTION
Total quality management [TQM] as a paper is being included in MCom, MBA and other professional courses of management. This book is designed as an introductory text to the above paper encompassing all vital information on diverse aspects of TQM.
