Personnel and HR practitioners have a key role to play within organisations, since they are largely responsible for explaining management expectations, satisfying employees' work-related needs and dealing with their problems. To carry out all these tasks today, they must understand in depth their own corporate culture and environment and fully embrace the concept of 'customer care'.
The basic legal framework relating to employment.
Recruitment and selection: from job analysis and advertising to interviewing and induction.
Training and development - working through the cycle from identification of needs through planning and implementation to evaluation.
Discipline and grievance-handling.
Appraisal and wider performance management issues.
Maximising the effectiveness of personnel information systems.
The final chapter draws these themes together by examining the core skills-assertiveness, negotiating, counseling and communicating-that all personnel practitioners need to demonstrate. Throughout, the authors offer guidance on further sources of information, while activity exercises give reader an opportunity to develop their competences.