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Call Centre / Pankaj, S.
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Call Centre
Pankaj, S.
 
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List Price : US$ 41.49
Our Price : US$ 33.19

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 PRODUCT DETAILS
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  Book ID : 27037
  ISBN-10 : 81-7648-842-9 / 8176488429
  ISBN-13 : 978-81-7648-842-6 / 9788176488426
  Place of Publication : Delhi
  Year of Publication : 2015
  Edition : (Reprint)
  Language : English
  viii, 279p., Gloss., 23 cm.
   
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 CONTENTS
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CONTENTS:-
Preface;
1. Introduction;
2. Type of Call Centre;
3. Issues in Call Centre Management;
4. Strategy;
5. Technology;
6. Future Call Centre;
7. Legal Implications for the Call Centre Industry; 
Case Studies; Related Industries.
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 DESCRIPTION
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Call centers today have emerged as not only a biggest employer but also as a dynamic industry. Everyday thousands of people become part of this growing fraternity. This particular book helps in unveiling the hidden secrets of this industry from a practical perspective. The book tries to cover the latest trends, happening in this industry. The text offers an insight in a simple manner so that the reader finds it helpful enough to know this industry in greater detail.
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